Username:
Remember
Password:

Managing my account

MANAGING MY ACCOUNT AND MY PERSONAL INFORMATION


Why do I get the "invalid email address or password" message when I try to access my account?

First of all, make sure the "NUM LOCK" and "CAPS LOCK" keys are not pressed down. Lower case and upper case keys differ in passwords.

If you forget your username and/or password, you may send a request from the home page by clicking on "lost password " hyperlink.

Following your request, your username and password will be sent to you by email.

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I have forgotten my username and/or password, what can I do?

If you go to the home page, you can request your username and password to be sent to you by clicking on "lost password " hyperlink. Once your request is filled in and sent, you will receive your information by email.

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How do I modify my personal information or my company's?

You must access your account.
You click the “My Profile” hyperlink and then
You click on "Modify my information"

You may modify some of your information:

- Phone number
- Fax number
- Address
- password
- Email address
- Available slots to receive calls


Some information may not be modified :

- Username
- First name
- Name


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How can I modify my password?

You must access your account.
You click the “My Profile” hyperlink and then
You click on "Modify my information"

We could not insist more on the choice of your password.
It must be difficult to guess and be only known by the account holder.
For more information, please read the terms and conditions of use about responsibility on the VCRE.CA website.

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May I select the personal information that will appear on my online advertisements?

Yes,
You must access your account.
You click the “My Profile” hyperlink and then
You click on "Modify my information"


Among your personal information, you choose which ones you wish to make visible on each of your online advertisements.


However, three pieces of information are compulsory :

- Name
- First name
- Email address


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What are the applicable policies to personal information?

We comply with the standard "Protection of personal information in the private sector act" in Quebec.

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